Free Shipping: consumer expectations are changing

The most compelling statement in this piece: “61% of consumers are at least ‘somewhat likely’ to cancel their entire purchase if free shipping is not offered.”  It’s hard to upsell a shipping fee.  What are your thoughts?  Should MLMs start offering free shipping options?  

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Author Kevin Thompson is one of the most sought after MLM Attorney in the country. He owns and operates The Law Office of Kevin Thompson and specializes in providing legal services for startup direct sales organizations. Kevin Thompson has extensive experience in the direct sales space and helps entrepreneurs launch their businesses on secure legal footing.  He can be reached from his website here.             

 

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The Original “Wall”

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Old School Marketing vs. Relationship Marketing

The market rewards people that add value daily, helping others win. As the CEO of Coca Cola recently said at the Chick-Fil-A Leadercast, “Customers are increasingly basing their decisions on a number of factors that never existed five years ago. They want more empowerment and they want to know that the company is socially responsible.” I agree! Marketing is changing to a more relationships-driven environment fueled by permission. The direct sales has been ahead of this curve for decades. The space is growing substantially and it’s only going to get better.

What are your thoughts?

Photo courtesy of @Kathy Sierra

Amazon White Paper: Why direct sales organizations should pay attention

There’s a rather lengthy white paper on the dominance of Amazon in the ecommerce space. It’s safe to say that Amazon is absolutely dominating e-commerce. In my opinion, Amazon’s dominance impacts direct sales organizations and the white paper below is worth studying. Due to Amazon’s amazing commerce platform, it’s easier than ever for a small business or an individual to create an online presence, market private labeled products to the public, house those products in one of Amazon’s warehouses, use Amazon’s shopping cart system to process orders and use Amazon’s logistics and fulfillment capabilities to ship those products. The moral of the story is simple: if a MLM is private labeling a product and does not have the exclusive rights to a formula, the time span between uniqueness and commodity is rapidly shrinking given the low barriers to entry. With MLMs today, it’s imperative to fortify operations with unique and proprietary offerings. When the MLM sales force no longer have unique offerings and instead have to compete on price against an individual leveraging Amazon’s service, Wal Mart or any other big box retailer, they’ll lose. Due to the speed at which people can knock-off products via private labeling, MLMs need to focus on proprietary.

As a MLM lawyer, I often encourage people to lock down proprietary rights early. This includes securing a patent or negotiating an exclusive arrangement from a vendor with a patent. The more fortified your business with exclusive rights, the better positioned your leaders will be in the marketplace. Enjoy the white paper below and tell me what you think..

Amazon White Paper

YTB Settles Fraud Charges with Illinois AG

YTB Travel, a MLM that found itself in serious hot water a couple years ago against multiple state attorney generals, recently settled its dispute with the Illinois Attorney general.  Part of the settlement was a payment of $150,000 for restitution to help settle allegations of fraud.  The story can be found here: http://www.stltoday.com/business/local/article_ec8848e4-654d-11e0-b312-001a4bcf6878.html
Author Kevin Thompson is one of the most sought after MLM Attorney in the country. He owns and operates The Law Office of Kevin Thompson and specializes in providing legal services for startup direct sales organizations. Kevin Thompson has extensive experience in the direct sales space and helps entrepreneurs launch their businesses on secure legal footing.  He can be reached from his website here.             

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